Transforming over 1,500 square feet of well-loved, ancient carpeting into stunning hickory flooring was no small task, but Flooring America made it feel effortless. They completely revitalized our living room, dining room, hallway, and office (including a downstairs area and a loft) with beautiful new flooring, while also adding luxurious carpet to our Home Theater room and two stairways.
Having lived in our home since 1986, this was truly a monumental transformation. The process of moving everything out seemed daunting, but the team at Flooring America turned what could have been stressful into an experience of ease and professionalism.
Here’s why I wholeheartedly recommend Flooring America:
1. Reliability and Punctuality – They showed up exactly when they said they would, every time. That level of dependability made all the difference.
2. Skilled and Personable Team – Every single team member was not just highly skilled but also a pleasure to have in our home. Their positive attitudes and professionalism were exemplary.
3. Attention to Detail – In my office, I had a tricky spot where my cat, Mr. Neelix, loved to sneak under the loft stairway. My makeshift barrier wasn’t effective, so one of their team members custom-cut a wooden piece to block the opening. This small, thoughtful act truly impressed me and solved the problem beautifully.
4. Unparalleled Customer Support – Two years after installation, I discovered a small chip in one of the boards. Without hesitation, Flooring America sent someone out to replace it seamlessly at no charge. True to form, that team member was professional, efficient, and personable.
5. Top-Notch Management – Manager Tyler has always been accessible for questions, follow-ups, and ensuring satisfaction. His commitment to customer care and attention to detail has been second to none.
As a professional speaker and trainer with six published books, including Love Thy Customer (about communication and exceptional service), I know firsthand the importance of delivering excellence. If I were writing that book today, Flooring America would feature prominently as a shining example of extraordinary service.
If you’re considering a flooring project, stop searching—just call Flooring America. Their blend of skill, reliability, and genuine care for their customers is unmatched. For us, this wasn’t just a flooring project; it was the beginning of a refreshed and inspiring space for our family. I wouldn’t hesitate to hire them again for any future project.
Flooring America doesn’t just install floors—they deliver peace of mind and elevate your home.